Delivery & Returns

Shipping Policy & Rates

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United Kingdom

UK Tracked Standard (£4.99)

• Delivered in 3-4 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)

• Unavailable to Channel Islands and Scilly Isles
  
  UK Next Day Mon – Fri (£5.99)

• Delivered next working day

• Delivery days are Monday – Friday only

• Must be ordered by 13:00 for next day delivery

• Orders placed Saturday/Sunday will be dispatched on Monday

• Email and SMS tracking provided (if mobile number supplied)

• Unavailable to Scotland, Northern Ireland, Channel Islands, Scilly Isles
  
  UK Heavy Item Tracked (£9.99 - £14.99)

• Varies by location

• Cheaper rate applies to England & Wales 

• Higher rate applies to Scotland and Northern Ireland

• Required shipping option for heavy equipment like our Rebounders and Mannequins

• Delivered in 1-2 working days

• Email and SMS tracking provided (if mobile number supplied)
  
  Guernsey Tracked Standard (£8.99)

• Delivered in 7-10 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
  
   

Europe

Please note: European delivery fees will vary by the weight of your order and which zone your country falls within (zones 1-7).

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European Standard Zone 1 (£7.99 - £9.99)

• Delivered in 5-7 working days

• Applies to France and Germany

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 2 (£7.99 - £13.99)

• Delivered in 5-7 working days

• Applies to Austria, Belgium, Czech Republic, Denmark, Hungary, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Spain

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 3 (£8.99 - £14.99)

• Delivered in 5-7 working days

• Applies to Croatia, Finland, Greece, Italy, Portugal, Sweden

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 4 (£9.99 - £16.99)

• Delivered in 5-7 working days

• Applies to Estonia, Ireland, Netherlands, Slovenia

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 5 (£11.99 - £27.99)

• Delivered in 5-7 working days

• Applies to Bulgaria, Cyprus and Malta

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 6 (£8.99 - £15.99)

• Delivered in 5-7 working days

• Applies to Iceland

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

European Standard Zone 7 (£9.99 - £12.99)

• Delivered in 5-7 working days

• Applies to Norway and Switzerland

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)

Australia

Australian Tracked Standard (£11.99)

• Delivered in 7-10 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)

United States

United States Standard (£11.99 - £21.99)

• Delivered in 4-8 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

Rest of World

Please note: Rest of World delivery fees will vary by which zone your country falls within (zones 1-4).

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International Standard Zone 1 (£10.99)

• Delivered in 10-14 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

International Standard Zone 2 (£15.99)

• Delivered in 10-14 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

International Standard Zone 3 (£18.99)

• Delivered in 10-14 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

International Standard Zone 4 (£29.99)

• Delivered in 10-14 working days

• Delivery days are Monday – Saturday

• Email and SMS tracking provided (if mobile number supplied)
   

We work closely with all our courier providers to ensure the best delivery services for you. From time to time delays can occur outside of our control.

IMPORT CHARGES & BREXIT

VAT Charges

As part of the Brexit EU and IOSS regulations we will charge you the VAT rate that is applicable to your country you are ordering from. This VAT will then be paid by us to your country’s customs department upon entry into their system.

Customs and Duty Fees

The customer is liable for all duties that maybe charged upon ordering from outside of the UK. If your order is returned due to duties not being paid the cost of shipping will not be refunded.

If you are unsure on ordering from outside of the UK please email us on info@totallygoalkeeping.co.uk

Return & Exchange Policy

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Refund Policy

We accept refunds under the following circumstances:

• The product is still sealed and in original packaging

• The product has not been used or worn

• The product has a genuine fault or defect upon arrival

• The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)
   

Returns Policy

Terms & conditions of returns:

• The product must be returned within 30 days of purchase - we cannot accept returns later than this

• Products must be returned in original condition & packaging

• Customers must cover return postage
   

Unfortunately, we cannot refund:

• Shipping costs

• Contact latex gloves with protective palm plastic removed (including damage to the latex upon removing the plastic)

• Products returned after 30 days since purchase

• Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more.
   

How to Make a Return

Please ensure you fill out the form that accompanied your order and include it with your return. If you have lost this form, please include your own note with your order details on such as your order number etc. We recommend using a tracked service when making a return to us. Refunds or exchanges cannot be actioned in the event of non-receipt at our returns department. 

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PLEASE EMAIL INFO@TOTALLYGOALKEEPING.CO.UK to create your return.

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Please note:

Delivery addresses that include an error incorrectly added by the customer, which therefore results in the order being returned to our warehouse will not have their shipping charge refunded if the customer chooses a refund. If the customer would like us to resend the order an additional shipping cost may be charged.